Refund & Cancellation Policy – Mama Grain
At Mama Grain, we take utmost care in preparing and delivering fresh bakery products to our customers. Due to the perishable nature of our products, we currently do not offer refunds or cancellations once an order has been placed and processed.
🚫 No Refund & No Cancellation Policy
All orders placed on our website are final.
We do not accept:
- Order cancellations after confirmation
- Refund requests for change of mind
- Returns of delivered bakery products
This policy helps us maintain product freshness, hygiene, and quality standards.
📦 Damaged or Incorrect Products
If you receive a product that is:
- Physically damaged
- Spoiled on arrival
- Incorrect item delivered
We request you to contact us within 24 hours of delivery with proper details for review.
📧 How to Report an Issue
Please email us at:
Include the following:
- Order ID
- Clear photos of the damaged product
- Short description of the issue
Our team will carefully review your request and take an appropriate decision, which may include replacement or refund at our discretion.
⚖️ Final Decision
All damage-related cases will be reviewed individually.
Mama Grain reserves the right to approve or reject refund/replacement requests after investigation.