At Mama Grain, we are committed to ensuring that you are satisfied with your purchase. If you are not completely happy with your order, please review our refund policy below to understand how we handle returns and refunds.

  1. Eligibility for Refunds

We offer refunds only on unused, unopened, and undamaged products within 30 days from the date of purchase.

For products that are defective, damaged, or incorrect at the time of delivery, we will gladly issue a full refund or replacement. Please ensure the product is unused and in its original condition.

  1. How to Request a Refund

If you would like to request a refund, please follow these steps:

Contact our customer service team at Mamagrain07@gmail.com within 30 days of receiving your order.

Provide your order number and reason for the refund request.

If applicable, include any photos of the product (for defective or damaged items).

Once your refund request is approved, we will provide instructions on how to return the product (if necessary).

  1. Conditions for Refund

Unused and Unopened Products: Refunds will be granted if the product is returned in its original, unopened packaging.

Defective/Damaged Products: If the product is defective or damaged during shipping, we will either issue a full refund or send a replacement at no extra cost to you. Please contact us within 7 days of receiving the product.

Wrong Items Sent: If you receive the wrong product, please notify us immediately, and we will send the correct product or issue a refund.

  1. Refund Process

Once your return is received (if applicable), and inspected, we will process your refund. The credit will be applied to the original payment method.

Refunds may take up to 7-10 business days to appear in your account depending on your bank or payment provider.

You will receive a notification once the refund has been processed.

  1. Non-Refundable Items

Certain items may not be eligible for a refund, including but not limited to:

Gift cards

Items marked as non-returnable on the product page

  1. Shipping Costs

Refunds do not include shipping charges. Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

  1. Changes to Our Refund Policy

Mama Grain reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and the date of the most recent update will be noted at the bottom of this page.